1. Check Paper Size and Type Settings: The first step in troubleshooting printing from the wrong tray is to check the paper size and type settings on your Brother machine. Make sure that the settings match the paper loaded in the tray to avoid any mismatch issues.
2. Adjust Tray Settings: Depending on the model of your Brother machine, you can adjust the tray settings either through the touchscreen interface or using the arrow keys. Select the correct tray (Tray #1 or Tray #2) and choose the appropriate paper size to ensure that the machine selects the right tray for printing.
3. Verify Paper Orientation: It's essential to check the paper orientation in the tray to prevent any printing errors. Ensure that the paper is loaded correctly, especially for standard sizes like Letter-size paper, which should be in portrait orientation.
4. Set Default Tray: To avoid future issues with printing from the wrong tray, make sure to set the default tray for printing received faxes or copies. You can easily do this through the settings menu on your Brother machine.
5. Test Print: After making the necessary adjustments, it's a good idea to print a test page to confirm that the machine is now using the correct tray. This will help you ensure that the issue has been resolved successfully.
For more machine specific instructions please visit the link below to go to the Brother Support webpage.
Clear the "Wrong Tray Setting" message from my Brother machine's display. | Brother
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