1. Check Paper Size and Type Settings: Make sure that the paper size and type settings on the machine match the paper loaded in the tray. This will prevent the machine from selecting the wrong tray.
2. Adjust Tray Settings: Navigate to Settings > Paper > Tray Settings on the printer's control panel. Ensure that the settings match the paper loaded in the tray to avoid any tray selection issues.
3. Verify Paper Orientation: Double-check that the paper is correctly oriented in the tray. For example, Letter-size paper should be loaded in portrait orientation to avoid any printing errors.
4. Set Default Tray: Program the machine to use the correct tray for printing by setting the default tray in the machine's settings menu. This will ensure that the correct tray is selected automatically.
5. Check Driver Settings: On your computer, go to Control Panel > Devices and Printers. Right-click on your Ricoh printer and select Printing Preferences. Under the Paper/Quality tab, make sure the Paper Source is set to the desired tray.
6. Test Print: Finally, print a test page to verify that the machine is now using the correct tray for printing. This will confirm that the issue has been resolved successfully.
For more machine specific instructions please follow the link below to be taken to Ricoh's support page.
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