1. Turn Off and Unplug the Printer: Before attempting to clear the paper jam, make sure the printer is turned off and unplugged from the power source to prevent any accidents.
2. Remove the Paper Tray: Pull out the paper tray completely and check for any jammed paper in the tray opening. Remove any visible paper carefully.
3. Check the Paper Path: Inspect the cavity where the paper tray was installed for any remaining paper. Gently remove any jammed paper by pulling it towards the front of the machine.
4. Open the Front Cover: Lift the front cover of the printer and remove the toner cartridge and imaging unit. Look for any obstructions or jammed paper inside and carefully remove them.
5. Remove Jammed Paper: If you find any paper stuck in the printer, gently pull it out to avoid tearing. Check under the toner cartridge and imaging unit for any additional paper.
6. Check the Rear of the Printer: Turn the printer around and open the rear cover. Remove any jammed paper from this area as well to ensure the paper path is clear.
7. Reinstall Components: Once all jammed paper is removed, reinstall the toner cartridge and imaging unit. Close the front and rear covers securely.
8. Reload the Paper Tray: Adjust the paper guides in the tray to fit the paper size properly. Reload the paper tray with fresh paper.
9. Plug In and Turn On the Printer: Plug the printer back in and turn it on. Test the printer by printing a test page to confirm that the paper jam issue has been resolved.
For more machine specific instructions please visit the Lexmark support page listed below.
Understanding jam messages and locations
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