Troubleshooting: Paper Jams on Ricoh Machines

1. Identify the Jam Location

• Error Message: Check the printer's display panel for messages indicating the jam's location.
• Common Areas: Paper trays, fuser unit, duplex unit, and exit area.

2. Turn Off and Unplug the Printer

• Safety First: Power off the printer and unplug it to prevent electrical hazards.

3. Remove the Jammed Paper

• Open Relevant Covers: Access the area indicated by the error message.
• Gently Remove Paper: Carefully pull out the jammed paper to avoid tearing.
• Check for Residue: Ensure no small paper pieces remain, as they can cause future jams.

4. Inspect and Clean Components

• Paper Feed Rollers: Wipe them to remove dust and paper particles.
• Sensors: Ensure sensors are free from obstructions.

5. Reload Paper Properly

• Align Paper Stack: Ensure paper is properly aligned and not exceeding tray capacity.
• Adjust Guides: Set paper guides to match the paper size.

6. Power On the Printer

• Restart: Plug in and turn on the printer. Confirm that the error message has cleared.

7. Prevent Future Jams

• Use Recommended Paper: Refer to your printer's manual for suitable paper types and weights.
• Regular Maintenance: Clean the printer and inspect for worn parts periodically.

For detailed, model-specific instructions, consult your printer's user manual or visit Ricoh's official support page: How to Clear a Paper Jam