Troubleshooting Jams

1. Turn Off and Unplug the Printer

• Safety First: Power off the printer and unplug it to prevent any electrical hazards.

2. Remove Jammed Paper

• Access Paper Trays: Open all paper trays and gently remove any jammed paper. Ensure no torn pieces remain.
• Check Rear Access Panel: If your printer has a rear access panel, open it to inspect and clear any paper jams.
• Inspect the ADF: For models with an Automatic Document Feeder (ADF), lift the ADF cover and remove any jammed paper.

3. Clean the Paper Feed Rollers

• Locate Rollers: Refer to your printer's manual to find the paper feed rollers.
• Clean Rollers: Use a lint-free cloth lightly moistened with distilled water to wipe the rollers, removing dust and debris.

4. Reload Paper Properly

• Check Paper Condition: Ensure the paper is not curled, damp, or wrinkled.
• Align Paper Stack: Tap the stack on a flat surface to align the edges before loading.
• Adjust Paper Guides: Slide the paper width guides so they rest against the edges of the paper stack without bending it.

5. Reset the Printer

• Power Cycle: After clearing jams and reloading paper, plug the printer back in and turn it on.
• Test Print: Print a test page to ensure the issue is resolved.

For detailed, model-specific instructions, consult your printer's user manual or visit HP's official support page: Fix Paper Jam Errors - HP Support