How to Reach the Right Team
Our support teams are here to help. Use the guide below to find the team for your question. If you're not sure who to contact, reach out to Customer Care and we'll route you.
Call us: 800-347-1955
Hours: Monday–Friday, 7:00 a.m.–5:00 p.m. Central Time
| I need help with… | Contact |
|---|---|
| Service request or supply/toner order | CustomerCare@RJYoung.com |
| Service or supply invoice question | CustomerCare@RJYoung.com |
| Contract invoice or meter reading | ContractManagement@RJYoung.com |
| Making a payment | AR@RJYoung.com |
| Past-due invoice | Collections@RJYoung.com |
| Not sure | Call 800-347-1955 |
Customer Care
Contact for: Service requests, supply and toner orders, and questions about service or supply invoices
Email: CustomerCare@RJYoung.com
Contract Management
Contact for: Contract invoice updates, meter reading corrections, and questions about contract invoices
Email: ContractManagement@RJYoung.com
Accounts Receivable
Contact for: Making a payment or questions about payment processing
Email: AR@RJYoung.com
Collections
Contact for: Past-due invoices and payment arrangements
Email: Collections@RJYoung.com
Help us help you faster
When you reach out, please include:
- Your company name
- The equipment ID or serial number (for service or supply requests)
- The invoice number (for billing questions)
- A short description of what you need
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