Billing FAQs

TABLE OF CONTENTS

• General Billing Questions
  • How do I receive my invoice?
  • How do I make a payment? 
  • How do I update my payment method?
  • How can I enroll in autopay?
• Supply Invoices
  • I have questions about a Supply Order Invoice I received from RJ Young. Who do I contact for answers?
• Service Invoices
  • I have questions about a Service Call Invoice I received from RJ Young. Who do I contact for answers?
• Contract Invoices
  • I have questions about a Contract Invoice I received from RJ Young. Who do I contact for answers?
• Leasing
  • RJ Young is helping/helped me break ties with another leasing company, but I’m still receiving invoices for the old lease. Who do I need to notify about that?
  • I am a new customer interested in leasing with RJ Young. Where can I fill out a credit application?

General Billing Questions

How do I receive my invoice?

Invoices can be sent to email that we have on file; they can also be sent via USPS: Please contact at collections@rjyoung.com to have your account set up for email delivery.

How do I make a payment? 

Payments can be made on our website at https://www.rjyoung.com/pay-invoice/ You may also call in and speak to one of our credit and collections specialists at 800-347-1955.

How do I update my payment method?

Please contact our Collections Team at 800-347-1955 to update payment preference.

How can I enroll in auto-pay?

If you would like to sign up for auto pay, please contact one of our Collections Specialists by emailing collections@rjyoung.com or call 800-347-1955 and we can send you the information to enroll.

Supply Invoices

I have questions about a Supply Order Invoice I received from RJ Young. Who do I contact for answers?

Reach out to our Customer Care Team and we can answer your questions regarding supply order invoices. To reach a Customer Care Representative, call or email the information below:

Phone: 800-347-1955 - Press 1

Email: CustomerCare@RJYoung.com
Hours: Monday-Friday, 8am-5pm CST

Service Invoices

I have questions about a Service Call Invoice I received from RJ Young. Who do I contact for answers?

Reach out to our Customer Care Team and we can answer your questions regarding supply order invoices. To reach a Customer Care Representative, call or email the information below:

Phone: 800-347-1955 - Press 1

Email: CustomerCare@RJYoung.com
Hours: Monday-Friday, 8am-5pm CST

Contract Invoices

I have questions about a Contract Invoice I received from RJ Young. Who do I contact for answers?

Reach out to our Contract Management Team and we can answer your questions regarding contract invoices. To reach a Contract Management Representative, call or email the information below:

Phone: 800-347-1955 - Press 2 for Administration, then 3 for Billing & Meters

Email: ContractManagement@RJYoung.com
Hours: Monday-Friday, 8am-5pm CST 

Leasing

• RJ Young is helping/helped me break ties with another leasing company, but I’m still receiving invoices for the old lease. Who do I need to notify about that?

  Please reach out to your Account Executive if you have any questions or concerns regarding your old lease and provide a copy of the document(s) in question. They will inquire with our third-party leasing administrators and relay an update within two business days.
  
  

• I am a new customer interested in leasing with RJ Young. Where can I fill out a credit application?

  Prospective customers may apply for credit by visiting In-House Leasing & Financing | Printer Leasing | RJ Young, then clicking this yellow button:
   
  
   
  The credit portal allows you to start an application, save it, and come back to it later if needed! Just remember to note your Application ID before exiting the website. The application will not be received by our leasing team until you click “Submit” and see a confirmation message.